CUSTOMER CARE
Thank you for choosing Kowloon for your delightful cake experiences. Our store policies are designed to ensure a seamless and satisfying journey from the moment you engage with us. If you have any questions or need further clarification, feel free to reach out to us. Your satisfaction is our priority.
/ CUSTOMER SERVICE
Our dedicated Customer Service Team is here to assist you with any inquiries, concerns, or feedback you may have. Reach us at Hello@Kowloongift.com, and we'll respond promptly to ensure your experience with us is exceptional.
/ RETURNS & REFUNDS
At Kowloon, we take pride in our products, and your satisfaction is important to us. If you encounter any issues with your order, please notify us at Orders@Kowloongift.com within 24 hours of receiving your order. We will do our best to address your concerns and provide a suitable resolution. Kindly note that all orders are non-refundable and non-changeable.
/ WHOLESALE INQUIRIES
For wholesale inquiries and partnerships, please contact our Wholesale Team at Wholesale@Kowloongift.com. We look forward to collaborating and sharing our delicious creations with you!
/ DELIVERY POLICY
We want to ensure you receive your delightful order smoothly! If we miss you during the initial delivery, we'll reach out to discuss options that suit you best. If we can't connect, no worries! Your order will head back to our bakery, and we'll contact you for the next steps. Please note, if we need to redeliver and/or if a re-bake is desired, we're here to make it perfect for you with additional cost.